Terms and Conditions for Services and Gift Vouchers
Tantra masáže Praha s.r.o. - TANMAYA®
with registered office at Grafická 1216/25, Praha 5 - Smíchov, 150 00
Company ID: 24688142, VAT ID: CZ24688142
Tel: +420 603 185 066, e-mail: obchod@tanmaya.cz
The company is registered in the Commercial Register maintained in Prague, Section C, File 166187.
These terms and conditions apply to:
- the intermediation of services offered via the website www.tantramasaze.com,
- the direct provision of selected services by Tantra masáže Praha s.r.o. - TANMAYA®,
- the sale of gift vouchers via the online shop at https://obchod.tantramasaze.com.
1. Introductory provisions
1.1. These terms and conditions (hereinafter "terms and conditions") of Tantra masáže Praha s.r.o. - TANMAYA®, with registered office at Grafická 1216/25, Praha 5 - Smíchov, 150 00, Company ID: 24688142, registered in the Commercial Register maintained in Prague, Section C, File 166187 (hereinafter "intermediary"), govern the mutual rights and obligations of the contracting parties arising in connection with:
a) the intermediation of the conclusion of service agreements between independent service providers and another natural or legal person,
b) the direct provision of selected services by the intermediary, and
c) the sale of gift vouchers,
through the intermediary's website.
1.2. For the purposes of these terms and conditions, the following definitions apply:
a) "client" means a natural or legal person who orders a service, reservation, or gift voucher,
b) "provider" means an independent natural person or a self-employed or legal entity providing massage or similar services on TANMAYA® premises,
c) "service" means in particular a tantric massage, wellness massage, relaxation or spa ritual, bath, course, workshop, or other related service offered on the intermediary's website,
d) "gift voucher" or "voucher" means a document entitling the holder to receive a service or services as specified thereon,
e) "web interface" means the web interface located at www.tantramasaze.com or, in the case of gift vouchers, also at https://obchod.tantramasaze.com.
1.3. Through the web interface, the intermediary primarily facilitates the conclusion of massage and similar service agreements between clients and individual providers. The intermediary also directly provides certain services, in particular baths and courses, for which the intermediary is explicitly named as the provider. Before concluding a contract, the client is always informed whether a specific service is provided directly by the intermediary or by an independent provider.
1.4. For massage services, wellness massages, and other similar services provided by individual providers, the service agreement is concluded between the client and the specific provider. When concluding these agreements, the intermediary acts in the name and on behalf of the respective provider, if so authorised by that provider.
1.5. For services provided directly by the intermediary, the service agreement is concluded directly between the client and the intermediary.
1.6. The identity of the specific service provider is not published on the web interface. The client acknowledges that the provider's identity will be communicated to them individually before the service is rendered, to the extent necessary for its proper delivery.
1.7. These terms and conditions also govern the rights and obligations of the contracting parties when using the intermediary's website at www.tantramasaze.com and the e-shop at https://obchod.tantramasaze.com (hereinafter collectively "website"), as well as other related legal relationships.
1.8. Provisions deviating from these terms and conditions may be agreed upon in an intermediation agreement, a service agreement, or another individual arrangement. Such deviating provisions take precedence over these terms and conditions.
1.9. The provisions of these terms and conditions form an integral part of the intermediation agreement, the service agreement, and the gift voucher purchase agreement. The contract and these terms and conditions are drawn up in Czech. The contract may be concluded in Czech.
1.10. The intermediary may amend or supplement these terms and conditions. This provision does not affect the rights and obligations that arose during the period of validity of the previous version of the terms and conditions.
1.11. This website serves as an information and reservation interface and, in the e-shop section, also as an online shop.
1.12. These terms and conditions do not apply to cases where a person intending to order a service or purchase a gift voucher acts in the course of their business activity, unless expressly agreed otherwise.
1.13. Any costs incurred by the client when using means of distance communication in connection with the conclusion of a contract (in particular internet connection costs and telephone call costs) are borne by the client; these costs do not differ from the standard rate.
2. Conclusion of the intermediation agreement, service agreement, and gift voucher purchase agreement
2.1. The web interface contains an overview of services whose provision the intermediary facilitates or directly provides, as well as an overview of gift vouchers available for sale, including the prices of individual services and vouchers. Prices are stated inclusive of value added tax, where applicable, and all related charges, unless expressly stated otherwise. The offering of services and gift vouchers and their prices remain valid for as long as they are displayed on the web interface. This provision does not limit the intermediary's ability to negotiate conditions individually.
2.2. All offerings of services and gift vouchers on the web interface are non-binding and the intermediary is not obliged to conclude an intermediation agreement, a service agreement, or a gift voucher purchase agreement.
2.3. The web interface also contains information on costs associated with the delivery of gift vouchers. Information on delivery costs stated on the web interface applies only where gift vouchers are delivered within the territory of the Czech Republic, unless stated otherwise.
2.4. To order a service, reservation, or gift voucher, the client completes the order form on the web interface. The order form contains in particular information on:
a) the service or gift voucher ordered,
b) the chosen provider, if selection is available at the time of ordering,
c) the method of payment,
d) the requested delivery method for the gift voucher, where relevant,
e) the client's contact details,
f) any delivery costs
(hereinafter collectively "order").
2.5. Before submitting the order, the client is able to check and modify the data entered in the order, including the ability to identify and correct errors made when entering data. The client submits the order to the intermediary by clicking the relevant order submission button. The data provided in the order is considered correct by the intermediary. Upon receipt of the order, the intermediary will promptly confirm receipt to the client by email, to the client's email address provided in the order (hereinafter "client's email address").
2.6. A contract concluded via the web interface is archived by the intermediary in electronic form for the period required by applicable law and is not publicly accessible. Upon request, it may be made accessible to the client, unless prevented by legal or contractual restrictions.
2.7. The intermediary is always entitled, depending on the nature of the order (in particular the type of service, the price, anticipated operational requirements, the chosen date, or the delivery method of the voucher), to request additional confirmation of the order from the client, for example in writing or by telephone.
2.8. The intermediation agreement between the client and the intermediary is formed at the moment the intermediary's order confirmation is delivered to the client, unless otherwise specified below.
2.9. If the client selects a specific provider within the order and the intermediary confirms this selection, a service agreement between the client and that provider is also formed simultaneously with the order confirmation, through the intermediary acting in the name and on behalf of the provider.
2.10. If no specific provider is selected at the time of ordering, the intermediary undertakes, without undue delay following subsequent communication with the client, to facilitate the conclusion of a service agreement between the client and a chosen provider, where the service in question is provided by an independent provider.
2.11. For services provided directly by the intermediary, the service agreement between the client and the intermediary is formed at the moment the intermediary confirms the order.
2.12. The client acknowledges that the intermediary is not obliged to conclude a contract in particular with persons who have previously materially breached any contract or the terms and conditions of the intermediary or a provider.
2.13. The client agrees to the use of means of distance communication when concluding the contract. Contractual documentation is sent to the client's email address, unless agreed otherwise.
2.14. The intermediary will provide the client with written confirmation of the conclusion of the contract within a reasonable time after its conclusion, but no later than before the commencement of the service or delivery of the gift voucher, unless such confirmation was already provided to the client earlier. The confirmation includes these terms and conditions, and any other information required by law, if not already provided to the client prior to conclusion of the contract.
2.15. If the service is to be provided before the expiry of the withdrawal period, the client expressly consents to the commencement of performance before the expiry of that period and acknowledges the consequences of such consent for the creation, limitation, or expiry of the right of withdrawal, to the extent provided by law.
2.16. The gift voucher, voucher, or confirmation of its issuance serves primarily as a document confirming receipt of the order, and in some cases also of payment, and entitles the holder to use the service under the conditions set out in these terms and conditions.
3. Price of services, price of gift vouchers and payment terms
3.1. The client may pay the price of the service, the price of the gift voucher, and any related delivery costs to the intermediary in the following ways:
a) in cash at the intermediary's premises at Grafická 1216/25, Praha 5 - Smíchov, 150 00 (entrance from Na Čečeličce 5),
b) in cash on delivery at a location specified by the client in the order, if this option is available,
c) by bank transfer to the intermediary's account,
d) via an online payment method offered on the web interface.
3.2. In addition to the price of the service or gift voucher, the client is also obliged to pay the intermediary any delivery costs associated with the gift voucher, if not already included in the price.
3.3. In the case of cash payment or payment on delivery, the price is due upon collection of the gift voucher or payment for the service, unless agreed otherwise.
3.4. In the case of a bank transfer, the client is obliged to pay the price together with the variable payment symbol, if one has been assigned. The client's obligation to pay the price is fulfilled at the moment the relevant amount is credited to the intermediary's account.
3.5. Any discounts on the price provided by the intermediary to the client may not be combined with one another, unless expressly stated otherwise.
3.6. In the case of services provided by independent providers, the intermediary may receive the paid price of the service or gift voucher into its own account and hold it until the service is provided. After the service has been provided, the intermediary will pay the price to the relevant provider in accordance with the contractual relationship between the intermediary and the provider. The intermediary is entitled to a commission for its activities, which is paid by the provider, not the client.
3.7. Where the client has concluded a service agreement with a specific provider, the proper accounting and tax document will be issued to the client by the entity that is the actual provider of the service. For services provided directly by the intermediary, the document will be issued by the intermediary.
3.8. The intermediary is entitled to require a deposit or full payment of the price of the service, reservation, or gift voucher in advance.
3.9. If the price of a service or gift voucher displayed on the web interface is clearly incorrect due to a technical error or administrative mistake, the intermediary is not obliged to conclude a contract at such a manifestly incorrect price. The intermediary will inform the client of this without undue delay.
4. Withdrawal from a distance contract
4.1. If the contract is concluded using means of distance communication, the client, who is a consumer, has the right under Section 1829(1) of the Civil Code to withdraw from the contract without giving any reason within fourteen (14) days from the date of conclusion of the contract in the case of a service agreement, or from the date of receipt of the gift voucher in the case of a contract for the supply of a gift voucher in physical form.
4.2. Notice of withdrawal from the contract must be sent to the intermediary within the period specified in Article 4.1 of these terms and conditions, either to the intermediary's premises address or to the intermediary's email address obchod@tanmaya.cz. The client may also use the model withdrawal form for this purpose. The deadline is met if the notice of withdrawal is sent before its expiry.
4.3. In the event of withdrawal from the contract under Article 4.1 of these terms and conditions, the intermediary will return all funds received from the client within fourteen (14) days of withdrawal, using the same payment method by which they were received, unless the client specifies otherwise. Where the subject matter of the contract is a physical gift voucher, the intermediary is not obliged to return the funds before the client returns the gift voucher or proves that it has been dispatched to the intermediary.
4.4. If the client withdraws from the contract, the costs of returning the physical gift voucher are borne by the client.
4.5. If the client expressly requests that the service commence before the expiry of the withdrawal period and the service is fully provided within that period, the client acknowledges that the right to withdraw from the contract is thereby extinguished.
4.6. If the service was only partially provided before the expiry of the withdrawal period at the client's explicit request, the client is, upon withdrawal, obliged to pay a proportionate part of the price for the performance rendered up to the moment of withdrawal, to the extent permitted by law.
4.7. The client acknowledges that, pursuant to Section 1837 of the Civil Code, the right of withdrawal cannot be exercised, among other cases, in the case of:
a) a contract for the provision of services, where the services have been fully performed with the client's prior express consent before the expiry of the withdrawal period and the intermediary informed the client before conclusion of the contract that they would have no right of withdrawal in such a case,
b) a contract for the supply of goods or services whose price depends on fluctuations in the financial market independent of the intermediary's will,
c) a contract for the supply of goods customised to the client's specifications or personalised for them,
d) a contract for the supply of goods that are subject to rapid deterioration, wear, or obsolescence,
e) a contract for the supply of goods in sealed packaging that the consumer has removed from the packaging and which cannot be returned for hygiene reasons,
f) a contract for the supply of audio or visual recordings or software, if the original packaging has been broken,
g) a contract for the supply of newspapers, periodicals, or magazines,
h) a contract for the supply of digital content not delivered on a tangible medium, if delivered with the consumer's prior express consent before the expiry of the withdrawal period and the intermediary informed the consumer that they would have no right of withdrawal in such a case.
4.8. The intermediary reserves the right to cancel an order if it is no longer possible to provide the service or gift voucher under the offered conditions, or if the conditions of provision have materially changed and the client does not accept these changes before the contract is formed. The intermediary will inform the client of this. If the order has been paid in full or in part, the funds will be returned to the client.
5. Gift vouchers - validity, delivery and non-use of service
5.1. A gift voucher entitles its holder to use the service or services stated thereon, to the value or extent specified, during its period of validity.
5.2. Unless stated otherwise on the gift voucher or on the web interface, a gift voucher is valid for twelve (12) months from the date of its issuance.
5.3. A gift voucher is transferable, unless stated otherwise on the voucher or in special conditions.
5.4. A gift voucher cannot be exchanged for a cash payment, not even in part. Any unused portion of the nominal value may only be applied in the manner permitted by the intermediary when booking or redeeming the service.
5.5. To redeem the service, the client or gift voucher holder is obliged to contact the intermediary or follow the instructions on the website or the gift voucher and book a service appointment with sufficient notice. The intermediary recommends arranging the appointment no later than one (1) month before the expiry of the gift voucher.
5.6. If the client or voucher holder does not use the service within the validity period of the gift voucher, the entitlement to redeem the service expires upon the lapse of that period without any right to compensation. This does not affect the right of the intermediary or provider to charge an intermediation or administration fee to the extent permitted by law and these terms and conditions.
5.7. A gift voucher may be delivered:
a) electronically to the client's email address,
b) in physical form by personal collection or by postal or courier service.
5.8. The delivery method of the gift voucher is determined by the intermediary, unless otherwise agreed in the contract. If a delivery method is agreed upon at the client's request, the client bears the risk and any additional costs associated with that delivery method.
5.9. If the gift voucher needs to be redelivered or delivered by a different method than specified in the order due to circumstances on the client's side, the client is obliged to cover the costs of redelivery or the costs associated with the alternative delivery method.
5.10. Upon receipt of a physical gift voucher from the carrier, the client is obliged to check the integrity of the packaging and immediately report any defects to the carrier. If the packaging shows signs of unauthorised tampering, the client is not required to accept the shipment from the carrier.
5.11. Failure to collect a cash-on-delivery shipment does not constitute cancellation of the order or withdrawal from the contract. In such a case, the client is in breach of their contractual obligation and the intermediary is entitled to claim reimbursement of costs incurred, consisting in particular of shipping costs, packaging costs, and administrative expenses. Claims arising from non-payment of these costs may be referred for collection.
6. Appointment booking, cancellation policy, late arrival, and no-show
6.1. The client is obliged to arrive for the booked appointment on time and in a condition that allows the service to be provided safely and properly.
6.2. Cancellation of a reservation more than forty-eight (48) hours before the agreed appointment is free of charge, unless expressly stated otherwise.
6.3. Cancellation of a reservation less than forty-eight (48) hours before the agreed appointment gives rise to an obligation to pay a cancellation fee of fifty percent (50%) of the price of the booked service, unless otherwise determined on a case-by-case basis.
6.4. Cancellation of a reservation less than twenty-four (24) hours before the agreed appointment, or failure to appear for the appointment without prior notice, gives rise to an obligation to pay a cancellation fee of one hundred percent (100%) of the price of the booked service. A no-show is treated as full use of the service or as redemption of the relevant gift voucher.
6.5. If the client arrives late for the booked appointment, the duration of the service will generally not be extended by the time of the delay. In the event of a delay of more than fifteen (15) minutes, the intermediary or provider reserves the right to shorten the service without any right to compensation.
6.6. The intermediary reserves the right to assess exceptional situations individually, in particular sudden health reasons, serious family events, or other extraordinary circumstances, and to waive the cancellation fee in whole or in part depending on the circumstances.
6.7. The intermediary or provider reserves the right to change the agreed appointment in the event of unforeseen operational, technical, or staffing circumstances. In such a case, the client will be offered an alternative appointment or another appropriate solution.
7. Complaints regarding services and gift vouchers
7.1. The rights and obligations of the contracting parties regarding complaints and liability for defects are governed by applicable generally binding legal regulations, in particular the Civil Code and the Consumer Protection Act. A complaint, including the rectification of any defect, must be resolved without undue delay, no later than thirty (30) days from the date it is filed, unless the parties agree on a longer period.
7.2. The client is entitled to file a complaint about a service without undue delay after becoming aware of the circumstances giving rise to the complaint, but preferably within seven (7) days of the service being provided. A complaint filed later is not excluded from consideration, but may make it more difficult to establish its validity.
7.3. The client is obliged to raise any objections regarding the course of the service - in particular concerning the pressure intensity, ambient temperature, temperature of equipment (e.g. lava stones), or other subjective aspects of the service - immediately and directly with the provider during the service, so that immediate remedy can be taken. Raising such objections after the service has been completed will generally not constitute a valid complaint, unless the client gave the provider a reasonable opportunity to remedy the issue during the service.
7.4. A complaint regarding a service provided by an independent provider may be filed:
a) directly with that provider, or
b) through the intermediary at the email address obchod@tanmaya.cz or at the premises address.
7.5. A complaint regarding a service provided directly by the intermediary may be filed with the intermediary.
7.6. A complaint should contain at minimum the identification of the client, a description of the service or gift voucher being complained about, the date of the service or delivery, and a description of the alleged defect or shortcoming.
7.7. In the event of a valid complaint, the client may be offered in particular a replacement service, a proportionate price reduction, or another appropriate solution depending on the nature of the matter and the agreement of the parties.
7.8. Complaints regarding a gift voucher as a physical or electronic document are assessed proportionately according to the nature of the alleged defect.
7.9. Upon filing a complaint, the relevant party with whom the complaint was filed will issue the client with a written acknowledgement of receipt, stating the date of filing, the content of the complaint, and the requested method of resolution, where the nature of the complaint permits.
7.10. Upon resolution of the complaint, the relevant party will issue the client with a written confirmation stating the date and method of resolution, or a written justification for rejecting the complaint.
8. Conditions for using gift vouchers
8.1. This article sets out specific conditions for booking and redeeming services paid for with a gift voucher. Reservations for services paid for with a gift voucher may be made by phone or email. When making a reservation, the client is obliged to provide the gift voucher number; without it, the reservation cannot be made.
8.2. The client acknowledges that any cancellation must be notified in writing (by email) in accordance with the cancellation policy set out in these terms and conditions.
Cancellation policy:
- more than 48 hours before the appointment - no cancellation fee,
- less than 48 hours before the appointment - 50% cancellation fee,
- less than 24 hours before the appointment or no-show - 100% cancellation fee.
In the event of timely cancellation, the client may be offered an alternative appointment.
8.3. The client is obliged to hand over the physical gift voucher to the provider before the service begins. If the client fails to present the voucher, they are obliged to pay for the service on the spot. If the client subsequently submits a valid voucher within 5 days, the amount paid will be refunded.
8.4. In the event of a lost gift voucher, the service cannot be provided due to the risk of misuse by a third party. This provision does not apply to electronic vouchers.
8.5. The standard validity of a gift voucher is 12 months from the date of purchase, unless stated otherwise. For vouchers purchased as part of promotional offers, the validity period may be shorter; this is always stated in the product description and in the confirmation email.
8.6. The client is obliged to use the service within the validity period of the voucher. Following individual assessment, the intermediary may credit up to 50% of the voucher's value within 30 days of expiry. All communication must be conducted in writing by email: objednavky@tanmaya.cz
8.7. At the client's request, the validity of a voucher may be extended before its expiry, under the following conditions:
- by 6 months for a fee of 500 CZK,
- by 12 months for a fee of 1,000 CZK.
Vouchers with a reduced validity period (e.g. promotional offers) may be extended by a maximum of 6 months for a fee of 1,000 CZK. A voucher cannot be extended after its expiry.
9. Nature of the TANMAYA® premises, conditions of use, and boundaries of services provided
9.1. The TANMAYA® premises are created as a calm, discreet, safe, and respectful environment intended for relaxation, bodywork, conscious touch, massage, wellness, therapeutic, and educational purposes.
9.2. The client is obliged to use the premises properly, with care, and in accordance with their intended purpose, to follow the instructions of the provider or staff, and to respect the character of the premises as a calm and safe environment.
9.3. The maximum number of persons present in the spa or massage room is two (2), unless expressly agreed otherwise. Each additional person is permitted only by prior arrangement and subject to a surcharge as per the current price list or individual agreement. Exceeding the maximum number of persons without the intermediary's consent is considered a breach of these terms and conditions.
9.4. The premises are not intended for parties, celebrations, group events, or any other use that does not correspond to their character and purpose.
9.5. The following are expressly prohibited on the premises:
a) providing sexual services for payment or any other commercial sexual conduct,
b) any illegal activity,
c) use of narcotic or psychotropic substances, or being present under their apparent influence,
d) aggressive, coercive, humiliating, or otherwise inappropriate behaviour,
e) behaviour that could damage the reputation of the intermediary, the TANMAYA® brand, the providers, or the premises themselves.
9.6. The client acknowledges that the services provided on the TANMAYA® premises are not sexual services.
9.7. Any inappropriate behaviour, in particular sexual propositions, pressure, disregard for the provider's boundaries, or aggressive or manipulative conduct, is grounds for the immediate termination of the service without any right to a refund.
9.8. The provider or intermediary has the right to refuse to commence a service or to terminate a service already in progress at any time if they do not feel safe, if the client is in breach of these terms and conditions, if there is a suspicion of illegal activity, or if the service cannot be provided safely and properly. In such a case, the client is not entitled to a refund of the service price or any part thereof.
9.9. The price of renting the premises, where the premises are booked as a standalone service, may include standard cleaning, clean linen, and the use of basic supplies and equipment as described for the specific room on the website. The equipment of the premises corresponds to the description published at www.tantramasaze.com, where the furnishings of individual rooms are specified.
9.10. The reservation period begins and ends as per the agreed appointment. For operational purposes, time is reserved between individual reservations for cleaning and preparation of the premises; this time is not included in the reservation period.
9.11. The client undertakes to maintain discretion and respect the privacy of the premises, other clients, providers, and staff. Taking photographs, audio recordings, or video recordings is permitted only with the intermediary's express consent.
9.12. The client is liable for any damage caused to the equipment or furnishings of the premises and is obliged to cover the cost of such damage.
10. Liability for the course of the service, health condition, and personal belongings
10.1. Responsibility for the course, professional execution, and quality of a service provided by an independent provider lies with that specific provider.
10.2. The intermediary bears no responsibility for the course, quality, or consequences of services provided by individual providers, nor for any harm caused by their actions, unless otherwise provided by law.
10.3. For services provided directly by the intermediary, the intermediary is responsible for the course of the service to the extent set out by applicable law and these terms and conditions.
10.4. The client uses the services knowingly and at their own risk. The client is obliged to inform the provider or intermediary of their health condition, contraindications, limitations, or other circumstances that may affect the safe provision of the service. Concealing significant health information may result in the refusal of the service and excludes the liability of the provider or intermediary for any consequences arising therefrom.
10.5. Services provided on the TANMAYA® premises do not substitute medical care, medical examination, or treatment.
10.6. Neither the intermediary nor the provider bears any responsibility for personal belongings of the client that are left behind, lost, or damaged, unless the damage was demonstrably caused by their fault.
10.7. The client is responsible for their personal belongings throughout their time on the premises. It is recommended not to leave valuables unattended.
11. Further rights and obligations of the contracting parties
11.1. The client acknowledges that the software and other components forming the web interface (including texts, photographs, videos, graphics, service names, and other elements of the TANMAYA® brand) are protected by copyright and other intellectual property rights.
11.2. The client undertakes not to engage in any activity that would enable them or third parties to unauthorisedly interfere with or make unauthorised use of the web interface.
11.3. The client is not permitted to use mechanisms, software, or other procedures when using the web interface that could negatively affect its operation. The web interface may only be used to the extent that does not impair the rights of other clients and is consistent with its intended purpose.
11.4. The intermediary is not bound by any codes of conduct in relation to the client, unless expressly stated otherwise.
11.5. The client acknowledges that the intermediary bears no responsibility for errors arising as a result of third-party interference with the website or its use contrary to its intended purpose.
11.6. If the client fails to collect a physical gift voucher, a voucher subject to a complaint, or another document within thirty (30) days of the intermediary's notice to collect it, a reasonable storage or administrative fee may be charged after the expiry of this period, where justified by the nature of the matter.
12. Personal data protection and commercial communications
12.1. Matters relating to the protection and processing of the client's personal data, as well as the sending of commercial communications, are governed by the separate privacy policy and related information published on the intermediary's website.
12.2. The intermediary may assess client satisfaction with the purchase of gift vouchers or services through email surveys within the Verified by Customers programme or similar tools, if the e-shop participates in them. Such surveys may be sent following a purchase or order, unless the client opts out. The processing of personal data for these purposes is carried out on the basis of the intermediary's legitimate interest in assessing customer satisfaction. The client may object to the sending of such surveys at any time.
12.3. The client's personal data is not shared with third parties for their own purposes when sending surveys, except where this is necessary for the technical operation of the service in question.
13. Delivery
13.1. Unless otherwise agreed, all correspondence related to the contractual relationship may be delivered to the other contracting party by email, via a data mailbox, or in person.
13.2. Correspondence is delivered to the client at the email address provided in their order or in their user account, if one has been created.
13.3. A message is considered delivered:
a) in the case of delivery by email - at the moment it is received by the incoming mail server,
b) in the case of delivery via a data mailbox - at the moment an authorised person logs into the data mailbox, but no later than the tenth (10th) day from the date the message was delivered to the data mailbox,
c) in the case of personal delivery - at the moment the addressee receives the message,
d) in the case of personal delivery - also upon refusal to accept the message, if the addressee refuses to do so.
13.4. The client is obliged to regularly check their email and data mailbox, if they use one.
14. Out-of-court dispute resolution and supervision
14.1. In the event of a consumer dispute arising from a contract between the intermediary and a client who is a consumer, which cannot be resolved by mutual agreement, the client may submit a proposal for out-of-court resolution of such a dispute to the designated out-of-court consumer dispute resolution body, which is:
Czech Trade Inspection Authority,
Central Inspectorate - ADR Department,
Štěpánská 15, 120 00 Praha 2,
e-mail: adr@coi.gov.cz,
website: www.coi.cz
14.2. Supervision over compliance with obligations under consumer protection legislation is carried out by the Czech Trade Inspection Authority.
15. Final provisions
15.1. If the relationship related to the use of the website or the legal relationship established by the contract contains an international element, the parties agree that the relationship shall be governed by Czech law. This does not affect the rights of consumers arising from generally binding legal regulations.
15.2. If any provision of these terms and conditions is or becomes invalid or ineffective, it shall be replaced by a provision whose meaning most closely approximates the invalid provision. The invalidity or ineffectiveness of one provision does not affect the validity of the remaining provisions.
15.3. Amendments and supplements to the contract or to these terms and conditions require written form, unless otherwise provided by law or agreed by the parties.
15.4. Contact details of the intermediary: postal address Grafická 1216/25, Praha 5 - Smíchov, 150 00, email address obchod@tanmaya.cz, telephone +420 603 185 066.
15.5. These terms and conditions are available on the intermediary's website and are sent to or otherwise made available to the client in written form no later than together with the confirmation of the conclusion of the contract.
15.6. These terms and conditions take effect on the date of their publication.