Terms and Conditions for Services and Gift Vouchers
Tantra masáže Praha s.r.o. - TANMAYA®
registered office: Grafická 1216/25, Prague 5 - Smíchov, 150 00
Company ID: 24688142, VAT ID: CZ24688142
Tel: +420 603 185 066, e-mail: obchod@tanmaya.cz
The company is registered in the Commercial Register maintained in Prague, Section C, File 166187.
These Terms and Conditions apply to:
- the brokering of services offered through the website www.tantramasaze.com,
- the direct provision of selected services by Tantra masáže Praha s.r.o. - TANMAYA®,
- the sale of gift vouchers through the online store located at https://obchod.tantramasaze.com.
1. Introductory Provisions
1.1. These Terms and Conditions (hereinafter "Terms and Conditions") of the company Tantra masáže Praha s. r. o. - TANMAYA®, with its registered office at Grafická 1216/25, Prague 5 - Smíchov, 150 00, Company ID: 24688142, registered in the Commercial Register maintained in Prague, Section C, File 166187 (hereinafter "Intermediary"), govern the mutual rights and obligations of the contracting parties arising in connection with:
a) the brokering of service contracts between independent service providers and other natural or legal persons,
b) the direct provision of selected services by the Intermediary, and
c) the sale of gift vouchers and vouchers,
through the Intermediary's website.
1.2. For the purposes of these Terms and Conditions, the following definitions apply:
a) "Client" means a natural or legal person who orders a service, a booking or a gift voucher,
b) "Provider" means an independent natural person or a self-employed natural or legal person who provides massage or similar services at the TANMAYA® premises,
c) "Service" means in particular a tantric massage, wellness massage, relaxation or spa ritual, bath, course, workshop or other related service offered on the Intermediary's website,
d) "Gift Voucher" or "Voucher" means a document entitling its holder to use a service or services to the value or extent stated on it,
e) "Web Interface" means the web interface located at www.tantramasaze.com or, in the case of gift vouchers, also at https://obchod.tantramasaze.com.
1.3. Through the Web Interface, the Intermediary primarily brokers the conclusion of contracts for the provision of massage and similar services between Clients and individual Providers. The Intermediary also directly provides certain services, in particular baths and courses, for which the Intermediary is expressly listed as the Provider. Before concluding a contract, the Client is always informed whether a specific service is provided directly by the Intermediary or by an independent Provider.
1.4. For massage services, wellness massages and other similar services provided by individual Providers, a service contract is formed between the Client and the specific Provider. When concluding such contracts, the Intermediary acts in the name and on behalf of the relevant Provider, provided the Intermediary has been authorised to do so by that Provider.
1.5. For services provided directly by the Intermediary, a service contract is formed directly between the Client and the Intermediary.
1.6. The identity of the specific service Provider is not published in the Web Interface. The Client acknowledges that the Provider's identity will be communicated to them individually before the service is provided, to the extent necessary for its proper performance.
1.7. The Terms and Conditions further govern the rights and obligations of the contracting parties when using the Intermediary's website at www.tantramasaze.com and the online store at https://obchod.tantramasaze.com (hereinafter collectively "Website") and other related legal relationships.
1.8. Provisions deviating from the Terms and Conditions may be agreed in a brokerage agreement, a service contract or another individual arrangement. Such deviating provisions take precedence over the Terms and Conditions.
1.9. The Terms and Conditions form an integral part of the brokerage agreement, the service contract and the gift voucher purchase contract. The contract and the Terms and Conditions are drawn up in the Czech language. The contract may be concluded in the Czech language.
1.10. The Intermediary may amend or supplement the Terms and Conditions. This provision does not affect the rights and obligations arising during the period of validity of the previous version of the Terms and Conditions.
1.11. This website serves as an information and booking interface and, in its online store section, also as an online shop.
1.12. These Terms and Conditions do not apply to cases where a person intending to order a service or purchase a gift voucher acts in the course of their business activity, unless expressly agreed otherwise.
1.13. Costs incurred by the Client when using distance communication means in connection with the conclusion of a contract (in particular internet connection costs and telephone call costs) are borne by the Client; these costs do not differ from the standard rate.
2. Conclusion of the Brokerage Agreement, Service Contract and Gift Voucher Purchase Contract
2.1. The Web Interface contains an overview of services that the Intermediary brokers or directly provides, as well as an overview of gift vouchers offered for sale, including the prices of individual services and vouchers. Prices are stated inclusive of value added tax, where applicable, and all related charges, unless expressly stated otherwise. The offering of services and gift vouchers and their prices remain valid for as long as they are displayed in the Web Interface. This provision does not limit the Intermediary's ability to agree terms on an individual basis.
2.2. All offers of services and gift vouchers placed in the Web Interface are non-binding, and the Intermediary is not obliged to conclude a brokerage agreement, a service contract or a gift voucher purchase contract.
2.3. The Web Interface also contains information on costs associated with the delivery of gift vouchers. Information on delivery costs for gift vouchers stated in the Web Interface applies only where gift vouchers are delivered within the territory of the Czech Republic, unless stated otherwise.
2.4. To order a service, booking or gift voucher, the Client completes the order form in the Web Interface. The order form contains information about:
a) the service or gift voucher being ordered,
b) the selected Provider, where selection is possible at the time of ordering,
c) the payment method,
d) the requested delivery method for the gift voucher, where relevant,
e) the Client's contact details,
f) any delivery costs
(hereinafter collectively "Order").
2.5. Before submitting the Order, the Client is able to review and change the data entered, including with regard to their ability to detect and correct errors made when entering data. The Client submits the Order to the Intermediary by clicking the relevant submit button. The data stated in the Order is considered correct by the Intermediary. Immediately upon receipt of the Order, the Intermediary confirms receipt to the Client by e-mail, to the Client's e-mail address stated in the Order (hereinafter "Client's E-mail Address").
2.6. Contracts concluded through the Web Interface are archived by the Intermediary in electronic form for the period required by applicable law and are not publicly accessible. Upon the Client's request, access may be granted, unless prevented by legal or contractual restrictions.
2.7. The Intermediary is always entitled, depending on the nature of the Order (in particular the type of service, price, anticipated operational requirements, selected date, delivery method for the voucher), to request additional confirmation of the Order from the Client, for example in writing or by phone.
2.8. The brokerage agreement between the Client and the Intermediary is formed at the moment the Intermediary's order confirmation is delivered to the Client, unless otherwise provided below.
2.9. If the Client selects a specific Provider in the Order and the Intermediary confirms this selection, a service contract between the Client and that Provider is also formed simultaneously with the order confirmation, through the Intermediary acting in the name and on behalf of the Provider.
2.10. If a specific Provider is not selected at the time of ordering, the Intermediary undertakes, without undue delay following subsequent communication with the Client, to broker the conclusion of a service contract between the Client and the selected Provider, where the service is provided by an independent Provider.
2.11. For services provided directly by the Intermediary, the service contract between the Client and the Intermediary is formed at the moment the Intermediary confirms the Order.
2.12. The Client acknowledges that the Intermediary is not obliged to conclude a contract, in particular with persons who have previously materially breached any contract or the terms and conditions of the Intermediary or a Provider.
2.13. The Client agrees to the use of distance communication means when concluding a contract. Contractual documentation is sent to the Client's e-mail address, unless otherwise agreed.
2.14. The Intermediary will provide the Client with confirmation of the conclusion of the contract in text form within a reasonable time after its conclusion, but no later than before the service begins or before the gift voucher is delivered, unless confirmation was already provided to the Client earlier. The confirmation includes the Terms and Conditions and any further information required by law, unless already provided to the Client before the contract was concluded.
2.15. If the service is to be provided before the expiry of the withdrawal period, the Client expressly consents to the commencement of performance before the expiry of that period and acknowledges the consequences of this consent for the arising, restriction or termination of the right to withdraw from the contract, to the extent provided by law.
2.16. A gift voucher, voucher or confirmation of its issuance serves primarily as proof of the acceptance of the Order and, where applicable, of receipt of payment, and entitles the holder to use a service under the conditions set out in these Terms and Conditions.
3. Prices of Services, Gift Vouchers and Payment Terms
3.1. The Client may pay the price of a service, gift voucher and any associated delivery costs to the Intermediary in the following ways:
a) in cash at the Intermediary's premises at Grafická 1216/25, Prague 5 - Smíchov, 150 00 (entrance from Na Čečeličce 5),
b) in cash on delivery at the location specified by the Client in the Order, where this option is available,
c) by cashless transfer to the Intermediary's bank account,
d) by an online payment method available in the Web Interface.
3.2. Together with the price of the service or gift voucher, the Client is also obliged to pay the Intermediary any delivery costs for the gift voucher, where these are not already included in the price.
3.3. In the case of cash payment or payment on delivery, the price is due upon collection of the gift voucher or upon payment for the service, unless otherwise agreed.
3.4. In the case of cashless payment, the Client is obliged to pay the price together with the variable payment symbol, where one has been assigned. The Client's obligation to pay the price is fulfilled at the moment the relevant amount is credited to the Intermediary's account.
3.5. Any discounts on the price granted by the Intermediary to the Client may not be combined, unless expressly stated otherwise.
3.6. For services provided by independent Providers, the Intermediary may receive the paid price of the service or gift voucher into its account and hold it until the service is provided. After the service has been provided, the Intermediary will pay the price to the relevant Provider in accordance with the contractual relationship between the Intermediary and the Provider. The Intermediary is entitled to a commission for its brokerage activity, which is paid by the Provider, not the Client.
3.7. Where the Client concludes a service contract with a specific Provider, the proper accounting and tax document will be issued to the Client by the entity that is the actual provider of the service. For services provided directly by the Intermediary, the document will be issued by the Intermediary.
3.8. The Intermediary is entitled to require advance payment or full payment of the price of a service, booking or gift voucher.
3.9. If a price of a service or gift voucher is displayed in the Web Interface that is clearly incorrect due to a technical error or administrative mistake, the Intermediary is not obliged to conclude a contract at such a clearly incorrect price. The Intermediary will inform the Client of this without undue delay.
4. Withdrawal from a Distance Contract
4.1. If a contract is concluded by means of distance communication, the Client who is a consumer has the right, in accordance with Section 1829(1) of the Civil Code, to withdraw from the contract without giving any reason within fourteen (14) days of the date of conclusion of the contract, in the case of a service contract, or from the date of receipt of the gift voucher, in the case of a contract whose subject matter is the delivery of a gift voucher in physical form.
4.2. Notice of withdrawal from the contract must be sent to the Intermediary within the period set out in Article 4.1 of these Terms and Conditions, either to the address of the Intermediary's premises or to the Intermediary's e-mail address obchod@tanmaya.cz. The Client may also use the sample withdrawal form available for download. The deadline is met if the notice of withdrawal is sent before its expiry.
4.3. In the event of withdrawal from the contract pursuant to Article 4.1 of the Terms and Conditions, the Intermediary will refund the funds received from the Client within fourteen (14) days of withdrawal, using the same payment method the Intermediary received from the Client, unless the Client specifies otherwise. Where the subject matter of the contract is a gift voucher in physical form, the Intermediary is not obliged to refund the funds before the Client returns the gift voucher or proves that it has been dispatched to the Intermediary.
4.4. If the Client withdraws from the contract, the Client bears the costs of returning the physical gift voucher.
4.5. If the Client expressly requests that the service begin before the expiry of the withdrawal period and the service is fully provided within that period, the Client acknowledges that in such case the right to withdraw from the contract is extinguished.
4.6. If the service has been only partially provided before the expiry of the withdrawal period at the Client's express request, the Client shall, upon withdrawal, pay a proportionate part of the price for the performance provided up to the time of withdrawal, where permitted by law.
4.7. The Client acknowledges that, pursuant to Section 1837 of the Civil Code, it is not possible, among other things, to withdraw from a contract:
a) for the provision of services, if they were performed with the Client's prior express consent before the expiry of the withdrawal period and the entrepreneur informed the consumer before concluding the contract that in such case the consumer has no right to withdraw,
b) for the supply of goods or services whose price depends on fluctuations in the financial market beyond the entrepreneur's control,
c) for the supply of goods customised to the consumer's specifications or personalised,
d) for the supply of goods subject to rapid deterioration, wear or obsolescence,
e) for the supply of goods in sealed packaging that the consumer has removed from the packaging and which cannot be returned for hygiene reasons,
f) for the supply of audio or visual recordings or computer programs if the consumer has broken their original packaging,
g) for the supply of newspapers, periodicals or magazines,
h) for the supply of digital content not delivered on a tangible medium, if delivery has begun with the consumer's prior express consent before the expiry of the withdrawal period and the entrepreneur informed the consumer before concluding the contract that in such case the consumer has no right to withdraw.
4.8. The Intermediary reserves the right to cancel an Order if the service or gift voucher can no longer be provided, delivered or arranged on the offered terms, or if the conditions for its provision have changed materially and the Client does not accept these changes before the contract is formed. The Intermediary will inform the Client of this situation. If part or all of the Order has been paid, the funds will be refunded to the Client.
5. Gift Vouchers - Validity, Delivery and Unused Services
5.1. A gift voucher entitles its holder to use the service or services stated on it, to the value or extent indicated, during its period of validity.
5.2. Unless stated otherwise on the gift voucher or in the Web Interface, a gift voucher is valid for twelve (12) months from the date of its issue.
5.3. A gift voucher is transferable, unless stated otherwise on it or in special terms.
5.4. A gift voucher may not be exchanged for a cash payment, even in part. Any unused portion of the face value may only be used in the manner permitted by the Intermediary when booking or using a service.
5.5. To use the service, the Client or holder of the gift voucher must contact the Intermediary or follow the instructions on the website or gift voucher and book an appointment with sufficient advance notice. The Intermediary recommends booking no later than one (1) month before the gift voucher expires.
5.6. If the Client or voucher holder fails to use the service within the validity period of the gift voucher, the entitlement to use the service expires at the end of that period without any right to compensation. This does not affect the Intermediary's or Provider's right to charge for brokerage or administration to the extent permitted by law and these Terms and Conditions.
5.7. A gift voucher may be delivered:
a) electronically to the Client's e-mail address,
b) in physical form by personal collection or by dispatch through a postal or courier service provider.
5.8. The method of delivery of the gift voucher is determined by the Intermediary, unless otherwise agreed in the contract. If the delivery method is agreed at the Client's request, the Client bears the risk and any additional costs associated with that delivery method.
5.9. If, for reasons attributable to the Client, repeated delivery or delivery by a method other than that stated in the Order is required, the Client is obliged to pay the costs associated with repeated or alternative delivery.
5.10. Upon receipt of a physical gift voucher from a carrier, the Client is obliged to check the integrity of the packaging and, in the event of any defects, notify the carrier immediately. If the packaging is found to be damaged in a way that suggests unauthorised access to the shipment, the Client is not required to accept the shipment from the carrier.
5.11. Failure to accept a cash-on-delivery shipment does not constitute cancellation of the Order or withdrawal from the contract. In such a case the Client is in breach of a contractual obligation and the Intermediary is entitled to request payment of costs incurred, consisting in particular of delivery charges, packaging and administrative costs. Claims arising from non-payment of these costs may be referred for enforcement.
6. Booking, Cancellation Policy, Late Arrival and No-Show
6.1. The Client is obliged to arrive for the booked appointment on time and in a condition that allows the service to be provided properly and safely.
6.2. Cancellation of a booking more than forty-eight (48) hours before the scheduled appointment is free of charge, unless expressly stated otherwise.
6.3. Cancellation of a booking less than forty-eight (48) hours before the scheduled appointment gives rise to an obligation to pay a cancellation fee of fifty percent (50%) of the price of the booked service, unless otherwise determined on a case-by-case basis.
6.4. Cancellation of a booking less than twenty-four (24) hours before the scheduled appointment, or failure to attend the scheduled appointment without notice, gives rise to an obligation to pay a cancellation fee of one hundred percent (100%) of the price of the booked service. A no-show is treated as full use of the service or as full redemption of the relevant gift voucher.
6.5. If the Client arrives late for a booked appointment, the duration of the service will generally not be extended by the period of delay. If the delay exceeds fifteen (15) minutes, the Intermediary or Provider reserves the right to shorten the service without any right to compensation.
6.6. The Intermediary reserves the right to assess exceptional situations individually, in particular sudden health reasons, serious family events or other extraordinary circumstances, and to waive the cancellation fee in full or in part depending on the circumstances.
6.7. The Intermediary or Provider reserves the right to change a scheduled appointment in the event of unforeseen operational, technical or staffing circumstances. In such a case, the Client will be offered an alternative date or another appropriate solution.
7. Complaints Regarding Services and Gift Vouchers
7.1. The rights and obligations of the contracting parties regarding complaints and liability for defects are governed by applicable generally binding legal regulations, in particular the Civil Code and the Consumer Protection Act. Complaints, including the rectification of defects, must be resolved without undue delay, and no later than thirty (30) days from the date of submission, unless the parties agree on a longer period.
7.2. The Client is entitled to submit a complaint about a service without undue delay after becoming aware of the grounds for the complaint, but preferably within seven (7) days of the service being provided. A later complaint is not automatically excluded from consideration, but may make it more difficult to establish its validity.
7.3. The Client is obliged to raise any objections regarding the course of the service - in particular regarding the intensity of pressure, ambient temperature, temperature of equipment (e.g. hot stones) or other subjective aspects - immediately and directly with the Provider during the service, so that immediate remedial action can be taken. Raising such objections after the service has ended will generally not constitute a valid complaint, unless the Client gave the Provider a reasonable opportunity to remedy the issue during the service.
7.4. A complaint about a service provided by an independent Provider may be submitted:
a) directly to the Provider, or
b) through the Intermediary at obchod@tanmaya.cz or at the Intermediary's premises.
7.5. A complaint about a service provided directly by the Intermediary may be submitted to the Intermediary.
7.6. A complaint should contain at least the Client's identification, the identification of the service or gift voucher being complained about, the date of use or delivery, and a description of the alleged defect or shortcoming.
7.7. In the event of a valid complaint, the Client may in particular be offered a replacement service, a reasonable price reduction or another appropriate remedy, depending on the nature of the matter and agreement between the parties.
7.8. Complaints about a gift voucher as a physical or electronic item are assessed proportionately according to the nature of the alleged defect.
7.9. Upon receipt of a complaint, the relevant party with whom the complaint was filed will issue the Client with a written confirmation of receipt, stating the date of submission, the subject matter and the requested remedy, where this is possible given the nature of the complaint.
7.10. Once the complaint has been resolved, the relevant party will issue the Client with a confirmation stating the date and manner of resolution, or a written statement of reasons for rejecting the complaint.
8. Conditions for Using Gift Vouchers
8.1. This article sets out the specific conditions for booking and using services paid for by gift voucher. Bookings for services paid for by gift voucher may be made by phone or e-mail. When booking, the Client is required to provide the gift voucher number; without it, the booking cannot be made.
8.2. The Client acknowledges that any cancellation of a booking must be notified in writing (by e-mail) in accordance with the cancellation policy set out in these Terms and Conditions.
Cancellation of a booking:
- more than 48 hours before the appointment - no cancellation fee,
- less than 48 hours before the appointment - cancellation fee of 50%,
- less than 24 hours before the appointment or no-show - cancellation fee of 100%.
In the event of timely cancellation, the Client may be offered an alternative appointment.
8.3. The Client is required to present the physical gift voucher to the Provider before the service begins. If the Client fails to present the voucher, they are required to pay for the service on the spot. If the Client subsequently provides a valid voucher within 5 days, the amount paid will be refunded.
8.4. In the event of loss of a gift voucher, the service cannot be provided due to the risk of misuse by a third party. This provision does not apply to electronic vouchers.
8.5. Gift vouchers are valid for a standard period of 12 months from the date of purchase, unless stated otherwise. Vouchers purchased as part of promotional offers may have a shorter validity period; this is always stated in the product description and in the confirmation e-mail.
8.6. The Client is required to use the service during the validity period of the voucher. Following individual assessment, the Intermediary may, within 30 days of the voucher's expiry, recognise up to 50% of its value. All communication takes place in writing by e-mail: objednavky@tanmaya.cz
8.7. At the Client's request, the validity of a voucher may be extended before its expiry on the following terms:
- by 6 months for a fee of CZK 500,
- by 12 months for a fee of CZK 1,000.
Vouchers with a shortened validity period (e.g. promotional offers) may be extended by a maximum of 6 months for a fee of CZK 1,000. A voucher cannot be extended after its expiry.
9. Character of the TANMAYA® Space, Conditions of Use and Scope of Services
9.1. The TANMAYA® space is designed as a calm, discreet, safe and respectful environment intended for relaxation, bodywork, conscious touch, massage, wellness, therapeutic and educational purposes.
9.2. The Client is obliged to use the space properly, with care and in accordance with its purpose, to follow the instructions of the Provider or staff, and to respect the character of the space as a calm and safe environment.
9.3. The maximum number of persons present in the Spa space or massage room is two (2), unless expressly agreed otherwise. Each additional person is permitted only with prior arrangement and at an additional charge in accordance with the current price list or individual agreement. Exceeding the maximum number of persons without the Intermediary's consent constitutes a breach of these Terms and Conditions.
9.4. The space is not intended for parties, celebrations, group events or any other use that does not correspond to its character and purpose.
9.5. The following are expressly prohibited in the space:
a) the provision of sexual services for payment or any other commercial sexual conduct,
b) any illegal activity,
c) the use of narcotic or psychotropic substances, or attendance under their apparent influence,
d) aggressive, coercive, degrading or otherwise inappropriate behaviour,
e) behaviour that could damage the reputation of the Intermediary, the TANMAYA® brand, the Providers or the space itself.
9.6. The Client acknowledges that the services provided in the TANMAYA® space are not sexual services.
9.7. Any inappropriate behaviour, in particular sexual advances, pressure, disregard for the Provider's boundaries, aggressive or manipulative conduct, is grounds for immediate termination of the service without any right to a refund.
9.8. The Provider or Intermediary has the right to refuse to commence a service or to terminate an ongoing service at any time if they do not feel safe, if the Client is in breach of these Terms and Conditions, if there is a suspicion of illegal activity, or if the service cannot be provided safely and properly. In such a case, the Client has no right to a refund of the service price or any part thereof.
9.9. The rental price of the space, where the space is booked as a standalone service, may include standard cleaning, clean linen and the use of basic equipment as described for the specific room on the website. The equipment of the space corresponds to the description on www.tantramasaze.com, where the equipment of individual rooms is specified.
9.10. The booking time begins and ends in accordance with the agreed appointment. Where operationally required, time for cleaning and preparation between bookings is reserved; this time is not included in the booking period.
9.11. The Client undertakes to maintain discretion and to respect the privacy of the space, other clients, Providers and staff. Taking photographs, audio recordings or video recordings is only permitted with the Intermediary's express consent.
9.12. The Client is liable for any damage caused to the furnishings or equipment of the space and is obliged to pay for such damage.
10. Liability for the Course of the Service, Health Condition and Personal Belongings
10.1. The specific Provider is responsible for the course, professional execution and quality of any service provided by an independent Provider.
10.2. The Intermediary bears no liability for the course, quality or consequences of services provided by individual Providers, nor for any harm caused by their activities, unless required by law.
10.3. For services provided directly by the Intermediary, the Intermediary is responsible for the course of the service to the extent provided by law and these Terms and Conditions.
10.4. The Client uses the services consciously and at their own responsibility. The Client is obliged to inform the Provider or the Intermediary of their state of health, contraindications, limitations or other circumstances that may affect the safe provision of the service. Concealment of material health information may result in refusal of the service and excludes the liability of the Provider or Intermediary for any consequences arising therefrom.
10.5. Services provided in the TANMAYA® space do not replace healthcare, medical examination or treatment.
10.6. Neither the Intermediary nor the Provider bears liability for the Client's personal belongings that are left behind, lost or damaged, unless the damage was demonstrably caused by their fault.
10.7. The Client is responsible for their personal belongings throughout their time on the premises. It is recommended not to leave valuables unattended.
11. Other Rights and Obligations of the Contracting Parties
11.1. The Client acknowledges that the software and other components of the Web Interface (including texts, photographs, videos, graphics, service names and other elements of the TANMAYA® brand) are protected by copyright and other intellectual property rights.
11.2. The Client undertakes not to engage in any activity that could enable the Client or third parties to unlawfully interfere with or unlawfully use the Web Interface.
11.3. The Client is not permitted to use mechanisms, software or other procedures when using the Web Interface that could have a negative impact on its operation. The Web Interface may only be used to an extent that does not prejudice the rights of other customers and that is consistent with its intended purpose.
11.4. The Intermediary is not bound by any codes of conduct in relation to the Client, unless expressly stated otherwise.
11.5. The Client acknowledges that the Intermediary bears no liability for errors arising from third-party interference with the Website or from use of the Website contrary to its intended purpose.
11.6. If the Client fails to collect a physical gift voucher, a voucher under complaint or any other document within thirty (30) days of being notified by the Intermediary to collect it, a reasonable storage fee or administrative charge may be applied after the expiry of that period, where justified by the nature of the item.
12. Personal Data Protection and Commercial Communications
12.1. Matters concerning the protection and processing of the Client's personal data and the sending of commercial communications are governed by the separate Privacy Policy and related information published on the Intermediary's website.
12.2. The Intermediary may monitor Client satisfaction with gift voucher purchases or service orders through e-mail questionnaires as part of the Verified by Customers programme or similar tools, where the online store participates in such programmes. These questionnaires may be sent following a purchase or order, unless you opt out of receiving them. The processing of personal data for this purpose is carried out on the basis of the Intermediary's legitimate interest in assessing customer satisfaction. You may object to receiving such questionnaires at any time.
12.3. The Client's personal data is not passed on to third parties for their own purposes when sending questionnaires, except where necessary for the technical provision of the relevant service.
13. Delivery
13.1. Unless otherwise agreed, all correspondence related to the contractual relationship may be delivered to the other contracting party by e-mail, through a data mailbox or in person.
13.2. Delivery to the Client is made to the e-mail address provided in the Order or in the Client's user account, if one has been set up.
13.3. A message is deemed delivered:
a) in the case of delivery by e-mail, at the moment it is received by the incoming mail server,
b) in the case of delivery through a data mailbox, at the moment the authorised person logs into the data mailbox, but no later than the tenth (10th) day from the date the message was delivered to the data mailbox,
c) in the case of personal delivery, upon receipt of the message by the addressee,
d) in the case of personal delivery, also upon refusal to accept the message, if the addressee refuses to accept it.
13.4. The Client is obliged to regularly check their e-mail and data mailbox, if they use one.
14. Out-of-Court Dispute Resolution and Supervision
14.1. In the event of a consumer dispute arising from a contract between the Intermediary and a Client who is a consumer that cannot be resolved by mutual agreement, the Client may submit a proposal for out-of-court resolution of such a dispute to the designated out-of-court consumer dispute resolution body, which is:
Czech Trade Inspection Authority,
Central Inspectorate - ADR Department,
Štěpánská 15, 120 00 Prague 2,
e-mail: adr@coi.gov.cz,
website: www.coi.cz
14.2. Supervision over compliance with obligations under consumer protection legislation is carried out by the Czech Trade Inspection Authority.
15. Final Provisions
15.1. If the relationship related to the use of the Website or the legal relationship established by a contract contains an international (foreign) element, the parties agree that the relationship shall be governed by Czech law. This does not affect the rights of consumers arising from generally binding legal regulations.
15.2. If any provision of the Terms and Conditions is or becomes invalid or ineffective, the invalid provision shall be replaced by a provision whose meaning is as close as possible to the invalid provision. The invalidity or ineffectiveness of one provision does not affect the validity of the remaining provisions.
15.3. Amendments and additions to the contract or the Terms and Conditions must be made in writing, unless otherwise required by law or agreed by the parties.
15.4. Intermediary's contact details: postal address Grafická 1216/25, Prague 5 - Smíchov, 150 00, e-mail address obchod@tanmaya.cz, phone +420 603 185 066.
15.5. The Terms and Conditions are available on the Intermediary's website and are sent or otherwise made available to the Client in text form no later than together with the confirmation of the conclusion of the contract.
15.6. These Terms and Conditions take effect on the date of their publication.