Terms and Conditions for the Sale of Goods

Tantra masáže Praha s.r.o. - TANMAYA®
with registered office at Grafická 1216/25, Praha 5 - Smíchov, 150 00
Company ID: 24688142, VAT ID: CZ24688142
Tel: +420 603 185 066, e-mail: obchod@tanmaya.cz
The company is registered in the Commercial Register maintained in Prague, Section C, File 166187.

Terms and conditions for the sale of goods via the online shop at https://obchod.tantramasaze.com

1. Introductory provisions

1.1. These terms and conditions (hereinafter "terms and conditions") of Tantra masáže Praha s.r.o., with registered office at Grafická 1216/25, Praha 5 - Smíchov, 150 00, Company ID: 24688142, registered in the Commercial Register maintained in Prague, Section C, File 166187 (hereinafter "seller"), govern the mutual rights and obligations of the contracting parties arising in connection with purchases made through the online shop or on the basis of a purchase contract (hereinafter "purchase contract") concluded between the seller and another natural or legal person (hereinafter "buyer") via the seller's online shop. The online shop is operated by the seller at https://obchod.tantramasaze.com through a web interface (hereinafter "shop web interface").

1.2. These terms and conditions also govern the rights and obligations of the contracting parties when using the seller's website at https://obchod.tantramasaze.com (hereinafter "website") and other related legal relationships. These terms and conditions do not apply to cases where a person intending to purchase goods from the seller acts in the course of their business activity when placing the order.

1.3. Provisions deviating from these terms and conditions may be agreed upon in the purchase contract. Such deviating provisions in the purchase contract take precedence over these terms and conditions.

1.4. The provisions of these terms and conditions form an integral part of the purchase contract. The purchase contract and these terms and conditions are drawn up in Czech. The purchase contract may be concluded in Czech.

1.5. The seller may amend or supplement these terms and conditions. This provision does not affect the rights and obligations that arose during the period of validity of the previous version of the terms and conditions.

1.6. This website is an e-shop.

2. Conclusion of the purchase contract

2.1. The shop web interface contains a list of goods offered for sale by the seller, including the prices of individual items. Prices are final. The seller is not a VAT payer. The offering of goods and their prices remain valid for as long as they are displayed on the shop web interface. This provision does not limit the seller's ability to conclude a purchase contract on individually negotiated terms. All offers of goods displayed on the shop web interface are non-binding and the seller is not obliged to conclude a purchase contract in respect of such goods.

2.2. The shop web interface also contains information on costs associated with packaging and delivery of goods. Information on packaging and delivery costs stated on the shop web interface applies only where goods are delivered within the territory of the Czech Republic.

2.3. To order goods, the buyer completes the order form on the shop web interface. The order form contains in particular information on: the goods ordered (the buyer "adds" the goods to the electronic shopping cart of the shop web interface), the method of payment of the purchase price, the requested delivery method, and the costs associated with delivery (hereinafter collectively "order").

2.4. Before submitting the order to the seller, the buyer is able to check and modify the data entered in the order, including the ability to identify and correct errors made when entering data. The buyer submits the order to the seller by clicking the "Submit order" button. The data provided in the order is considered correct by the seller. Upon receipt of the order, the seller will promptly confirm receipt to the buyer by email, to the buyer's email address provided in the user interface or in the order (hereinafter "buyer's email address").

2.5. The seller is always entitled, depending on the nature of the order (quantity of goods, purchase price, estimated delivery costs), to request additional confirmation of the order from the buyer (for example in writing or by telephone).

2.6. The contractual relationship between the seller and the buyer is established upon submission of the order. The purchase contract is formed upon confirmation of the order by the seller.

2.7. The buyer acknowledges that the seller is not obliged to conclude a purchase contract, in particular with persons who have previously materially breached a purchase contract (including these terms and conditions).

2.8. The buyer agrees to the use of means of distance communication when concluding the purchase contract. Any costs incurred by the buyer when using means of distance communication in connection with the conclusion of the purchase contract (internet connection costs, telephone call costs) are borne by the buyer.

2.9. The seller will provide the buyer with written confirmation of the conclusion of the purchase contract to the buyer's email address.

2.10. The buyer acknowledges that information on rights arising from defective performance, the conditions for exercising them, and the complaints procedure is set out in Article 6 of these terms and conditions.

3. Price of goods and payment terms

3.1. The buyer may pay the price of the goods and any associated delivery costs under the purchase contract to the seller in the following ways:

a) in cash at the seller's premises at Grafická 1216/25, Praha 5 - Smíchov, 150 00 (entrance from Na Čečeličce 5);

b) in cash on delivery at a location specified by the buyer in the order;

c) by bank transfer to the seller's account No. 43-7122080207/100, held at Komerční banka (hereinafter "seller's account").

3.2. In addition to the purchase price, the buyer is also obliged to pay the seller the costs associated with packaging and delivery of the goods, where these are not included in the purchase price.

3.3. In the case of cash payment or payment on delivery, the purchase price is due upon collection of the goods.

3.4. In the case of a bank transfer, the buyer is obliged to pay the purchase price together with the variable payment symbol. In the case of a bank transfer, the buyer's obligation to pay the purchase price is fulfilled at the moment the relevant amount is credited to the seller's account.

3.5. Any discounts on the price of goods provided by the seller to the buyer may not be combined with one another. The seller will issue the buyer with a tax document - invoice - in respect of payments made under the purchase contract. The seller is not a VAT payer. The seller will issue and send the invoice to the buyer electronically.

4. Withdrawal from the purchase contract

4.1. If the purchase contract is concluded using means of distance communication (via the online shop), the buyer has the right under Section 1829(1) of the Civil Code to withdraw from the contract without giving any reason within 14 days of receiving the goods. Notice of withdrawal from the purchase contract must be sent to the seller within fourteen (14) days of receiving the goods. The notice of withdrawal must be demonstrably delivered to the seller within fourteen (14) days of receiving the goods, either to the seller's premises address or to the seller's email address obchod@tanmaya.cz. The buyer acknowledges that in the event of withdrawal from the contract, they bear the costs of returning the goods to the seller.

4.2. In the event of withdrawal from the contract under Article 4.1 of these terms and conditions, the seller will return all funds received from the buyer (excluding any additional delivery costs incurred as a result of the buyer having chosen a delivery method other than the cheapest standard delivery option offered by the seller) within 14 days of the buyer's withdrawal from the purchase contract, using the same payment method by which they were received, unless the buyer specifies otherwise. The seller is also entitled to return the payment to the buyer upon the return of the goods or in another manner, provided the buyer agrees and no additional costs are thereby incurred. If the buyer withdraws from the purchase contract, the seller is not obliged to return the funds to the buyer before the buyer returns the goods or proves that they have been dispatched. If the buyer withdraws from the purchase contract, the costs of returning the goods to the seller are borne by the buyer.

4.3. The statutory right to withdraw from the contract within 14 days must not be interpreted as a right to borrow goods free of charge. If the consumer exercises the right of withdrawal within 14 days of receiving the goods, they must return to the seller everything received under the purchase contract within 14 days of withdrawal. If this is no longer reasonably possible (e.g. because the goods were destroyed or consumed in the meantime), the consumer must provide monetary compensation as the equivalent of what can no longer be returned. If the returned goods are only partially damaged, the seller may exercise the right to claim compensation for the damage and offset this claim against the refunded purchase price. In such a case, the seller is obliged to demonstrate the damage incurred. The seller will then refund only the reduced purchase price.

Against the purchase price to be refunded to the buyer, the seller may offset the actual costs incurred in connection with the return of the goods.

4.4. The buyer acknowledges that, pursuant to Section 1837 of the Civil Code, the right of withdrawal cannot be exercised, among other cases, in respect of a purchase contract for goods customised to the buyer's specifications, goods that are subject to rapid deterioration, wear, or obsolescence, a contract for the supply of audio or visual recordings or software if the buyer has broken the original packaging, or a contract for the supply of newspapers, periodicals, or magazines.

In accordance with Section 1837 of the Civil Code, the consumer has no right of withdrawal in particular in the case of contracts:

1. for the supply of goods or services whose price depends on fluctuations in the financial market independent of the seller's will, which may occur during the withdrawal period,
2. for the supply of goods customised to the consumer's specifications or personalised for them,
3. for the supply of goods that are subject to rapid deterioration, or goods that have been irreversibly mixed with other goods after delivery,
4. for the supply of goods in sealed packaging that the consumer has removed from the packaging and which cannot be returned for hygiene reasons,
5. for the supply of audio or visual recordings or software, if the consumer has broken the original packaging,
6. for the supply of newspapers, periodicals, or magazines,
7. for the supply of digital content not delivered on a tangible medium, if delivered with the consumer's prior express consent before the expiry of the withdrawal period and the seller informed the consumer before conclusion of the contract that they would have no right of withdrawal in such a case.

4.5. The seller reserves the right to cancel an order for goods marked as "Out of stock" if the goods can no longer be delivered or substituted with another model, or if their price has changed significantly and the customer does not accept this before the purchase contract is formed. The seller will inform the customer of this. If the order has been paid in full or in part, the funds will be returned to the customer's account.

4.6. To withdraw from the purchase contract, the buyer may use the model withdrawal form provided by the seller, which forms an annex to these terms and conditions.

5. Shipping and delivery of goods

5.1. The delivery method is determined by the seller, unless otherwise agreed in the purchase contract. If a delivery method is agreed upon at the buyer's request, the buyer bears the risk and any additional costs associated with that delivery method.

5.2. If the goods need to be redelivered or delivered by a different method than specified in the order due to circumstances on the buyer's side, the buyer is obliged to cover the costs of redelivery or the costs associated with the alternative delivery method.

5.3. Upon receipt of the goods from the carrier, the buyer is obliged to check the integrity of the packaging and immediately report any defects to the carrier. If the packaging shows signs of unauthorised tampering, the buyer is not required to accept the shipment from the carrier. By signing the delivery note, the buyer confirms that the shipment met all conditions and requirements, and any subsequent complaint regarding damage to the packaging may not be taken into account.

5.4. Additional rights and obligations of the parties regarding the transport of goods may be set out in the seller's delivery terms.

5.5. Failure to collect a cash-on-delivery shipment does not constitute cancellation of the order or withdrawal from the purchase contract. In such a case, a breach of the purchase contract occurs on the part of the buyer pursuant to Section 2118(1) of Act No. 89/2012 Coll., the Civil Code. In such a case, the buyer will be asked to cover the costs incurred, consisting of the shipping cost stated in the order and costs associated with packaging and administration, up to the amount of the actual costs incurred.

5.6. Goods are usually dispatched within 2-5 business days of order confirmation, or in the case of bank transfer, from the date the payment is credited to the seller's account.
If the goods are out of stock or if the delivery period is extended, the buyer will be informed without undue delay.

6. Liability for defects, warranty

6.1. The rights and obligations of the contracting parties regarding rights arising from defective performance are governed by applicable generally binding legal regulations, in particular Sections 2099 to 2117 and Sections 2161 to 2174b of Act No. 89/2012 Coll., the Civil Code, and Act No. 634/1992 Coll., on Consumer Protection.

6.2. The seller warrants to the buyer that the goods are free from defects at the time of handover. In particular, the seller warrants that the goods conform to the agreed description, type, and quantity, as well as quality, functionality, compatibility, interoperability, and other agreed characteristics, that they are suitable for the purpose for which the buyer requires them and which the seller has accepted, and that they are delivered with the agreed accessories and instructions for use.

6.3. The seller further warrants to the buyer that, in addition to the agreed characteristics, the goods are suitable for the purpose for which goods of that type are normally used, including with regard to third-party rights, legal regulations, technical standards, or industry codes of conduct where no technical standards exist; that the goods have the quantity, quality, and other characteristics, including durability, functionality, compatibility, and safety, that are usual for goods of the same type and that the buyer may reasonably expect; and that the goods are delivered with accessories including packaging, assembly instructions, and other instructions for use that the buyer may reasonably expect.

6.4. If a defect becomes apparent within 12 months of handover, it is presumed that the goods were defective at the time of handover, unless this is inconsistent with the nature of the goods or the defect.

6.5. The buyer may raise a defect that becomes apparent within 24 months of handover.

6.6. If the goods are defective, the buyer may request that the defect be remedied. The buyer may, at their own discretion, request delivery of new defect-free goods or repair of the goods, unless the chosen remedy is impossible or disproportionately costly compared to the alternative; this is assessed in particular with regard to the significance of the defect, the value the goods would have without the defect, and whether the alternative remedy could be carried out without significant inconvenience to the buyer.

6.7. The seller may refuse to remedy a defect if doing so is impossible or disproportionately costly, in particular with regard to the significance of the defect and the value the goods would have without the defect.

6.8. The buyer may request a proportionate price reduction or withdraw from the purchase contract if the seller has refused to remedy the defect or has failed to do so in accordance with the law, if the defect reoccurs, if the defect constitutes a material breach of the purchase contract, or if it is apparent from the seller's statement or from the circumstances that the defect will not be remedied within a reasonable time or without significant inconvenience to the buyer.

6.9. Rights arising from defective performance are exercised by the buyer with the seller at the seller's premises: Grafická 1216/25, Praha 5 - Smíchov, 150 00, or by email at obchod@tanmaya.cz.

6.10. When a complaint is filed, the seller will issue the buyer with a written acknowledgement stating the date on which the complaint was filed, the content of the complaint, the buyer's requested method of resolution, and the buyer's contact details for the purpose of providing information on the outcome of the complaint. Upon resolution of the complaint, the seller will issue the buyer with a confirmation of the date and method of resolution, including confirmation of any repair carried out and its duration, or a written justification for rejecting the complaint.

6.11. The complaint, including the rectification of any defect, must be resolved and the buyer informed without undue delay, no later than 30 days from the date the complaint is filed, unless the seller and buyer agree on a longer period.

6.12. The buyer may file a complaint in person at the seller's premises or electronically at obchod@tanmaya.cz.

We recommend that complaints include:

• the order number or other purchase identifier,
• a description of the defect,
• the requested method of resolution,
• the buyer's contact details (email, phone).

The buyer is obliged to return any defective goods in a clean and hygienic condition, where the nature of the goods permits.

7. Further rights and obligations of the contracting parties

7.1. The buyer acquires ownership of the goods upon payment of the full purchase price.

7.2. The buyer acknowledges that the software and other components forming the shop web interface (including photographs of goods on offer) are protected by copyright. The buyer undertakes not to engage in any activity that would enable them or third parties to unauthorisedly interfere with or make unauthorised use of the software or other components forming the shop web interface.

7.3. The buyer is not permitted to use mechanisms, software, or other procedures when using the shop web interface that could negatively affect its operation. The shop web interface may only be used to the extent that does not impair the rights of other customers of the seller and is consistent with its intended purpose.

7.4. The seller is not bound by any codes of conduct in relation to the buyer within the meaning of Section 53a(1) of the Civil Code.

7.5. The buyer acknowledges that the seller bears no responsibility for errors arising as a result of third-party interference with the website or its use contrary to its intended purpose.

7.6. If the buyer fails to collect purchased, complained-about, or serviced goods within 30 days of the seller's notice to collect them, a storage fee of 10 CZK per day will be charged after the expiry of this period. If the total unpaid storage fee exceeds the value of the purchased product, the product will be disposed of or returned to sale without compensation.

8. Personal data protection and commercial communications

8.1. The protection of the buyer's personal data is ensured in accordance with applicable law. The seller processes the buyer's personal data primarily for the purpose of processing the order, performing the contract, and fulfilling legal obligations. Detailed information on the processing of personal data is set out in the separate document "Privacy Policy", available on the seller's website: https://www.tantramasaze.com/cs/gdpr

8.2. We assess your satisfaction with purchases through email surveys within the Verified by Customers programme, in which our e-shop participates. These are sent to you each time you make a purchase, unless you opt out pursuant to Section 7(3) of Act No. 480/2004 Coll. on certain information society services. We process your personal data for the purpose of sending these surveys on the basis of our legitimate interest in assessing your satisfaction with purchases from us. For sending surveys, evaluating your feedback, and analysing our market position, we use a processor, namely the operator of the Heureka.cz portal, to whom we may provide information about the goods purchased and your email address for these purposes. Your personal data is not shared with any third party for their own purposes in connection with the sending of email surveys. You may object to receiving email surveys within the Verified by Customers programme at any time by declining further surveys via the link in the survey email. If you object, we will not send you any further surveys.

9. Delivery

9.1. Unless otherwise agreed, all correspondence related to the purchase contract must be delivered to the other contracting party in writing, either by email, via a data mailbox, in person, or by registered post through a postal service provider (at the sender's discretion). Correspondence is delivered to the buyer at the email address provided in their user account or in the order, or to their data mailbox if provided or accessible.

9.2. A message is considered delivered:

a) in the case of delivery by email - at the moment it is demonstrably sent to the buyer's email address;

b) in the case of delivery via a data mailbox - at the moment the message is delivered to the recipient's data mailbox; if the recipient does not log into the data mailbox within 10 days of delivery, the message is deemed delivered on the last day of that period;

c) in the case of personal delivery - upon receipt of the shipment by the addressee;

d) in the case of delivery by a postal service provider - upon receipt of the shipment by the addressee;

e) in the case of delivery by a postal service provider - also upon refusal to accept the shipment, if the addressee (or a person authorised to accept the shipment on their behalf) refuses to accept it;

f) in the case of delivery by a postal service provider - upon the expiry of ten (10) days from the deposit of the shipment and the issue of a notice to the addressee to collect the deposited shipment, where the shipment has been deposited with the postal service provider, even if the addressee was unaware of the deposit.

10. Final provisions

10.1. If the relationship related to the use of the website or the legal relationship established by the purchase contract contains an international element, the parties agree that the relationship shall be governed by Czech law. This does not affect the rights of consumers arising from generally binding legal regulations.

10.2. If any provision of these terms and conditions is or becomes invalid or ineffective, it shall be replaced by a provision whose meaning most closely approximates the invalid provision. The invalidity or ineffectiveness of one provision does not affect the validity of the remaining provisions. Amendments and supplements to the purchase contract or to these terms and conditions require written form.

10.3. The body competent for out-of-court resolution of consumer disputes arising from the purchase contract is the Czech Trade Inspection Authority, with registered office at Štěpánská 567/15, 120 00 Praha 2, Company ID: 000 20 869, website: https://adr.coi.cz.

10.4. Contact details of the seller: postal address Grafická 1216/25, Praha 5 - Smíchov, 150 00, email address obchod@tanmaya.cz, telephone +420 603 185 066.

Prague, 1 January 2026

Tantra masáže Praha s.r.o.